We’ve compiled a list of frequently asked questions for your convenience. If you have other questions, feel free to email our studio manager at contact@akshaydoorgah.com You may click on any one of the questions in the “Index of Questions” for a shortcut to the answer, or you may browse all of the questions and answers in the “Full Q&A.”

INDEX OF QUESTIONS


General Questions

1.Do you deliver every image you shoot?

A: No, we do not. We eliminate duplicate images, test shots, missed focused shots, shots with bad expressions and other images that may dilute the overall product delivery. For example, because we shoot with low apertures, sometimes we take a few extra shots to make sure we have the perfect focus. We don’t expect you to have the expertise or the time to zoom into each image to select the one with the sharpest focus, so we spend hours doing that on our end. In another example, candid laughs and emotional tears are some of the best images from the day. Unfortunately, they can also yield some unflattering facial expressions. We might snap a few extras of any of these moments to make sure we have a great shot with the ideal expression for the moment. With our expertise of processing millions of images each year, we may eliminate ones that we feel are duplicates and only deliver the best one.

2.Does your studio provide videography services?

A: Yes. To see examples of our videography services, click here

3.Which photographer will be shooting my wedding?

A: Typically, the photographer you meet with will be the photographer for your engagement session and wedding. You may request to meet with a specific photographer; otherwise, we’ll make the decision based on personality, availability, language abilities, and your referral. If you are wondering whether there are differences in style and quality between the photographers, click here.

4.Do you provide partial day coverage?

A: We typically do not provide partial day coverage on weekends. On weekends, we only accept clients that require at least 8 hours of coverage.

5.Do you shoot in JPEG, Small Raw, or Large Raw?

A: We shoot most of our images in Small Raw with certain situations where we move to Large Raw. For our reasoning, please see this section on the Photography Misconceptions page of our website: Small Raw Vs. Large Raw

6.Does your studio do Headshots, Individual Portraits, Family Portraits, Newborn Shoots, or Product Photography?

A: Yes, we have experience in many fields of photography. Feel free to contact us.

Style and Quality Questions

1.What is your photography style?

A: Akshay Doorgah Wedding Photography team is acclaimed for developing a unique style of wedding photography that is deeply rooted in wedding photojournalism while influenced by fine-art and fashion photography. We love using creative lighting, unique perspectives, angles, compositions and artistic post-production refining to bring out our clients personalities and beauty while telling their wedding story. We pride ourselves on not just being photographers, but rather artists creating unique and expressive imagery. To see examples of our quality and style, please visit our gallery.

2.My venue is very dark. How does your studio handle these situations and can I see samples?

We have shot in the darkest of dark chapels and reception halls so no need to worry! If the situation allows, we will set up additional lighting to ensure we get focused pictures. Some chapels do not allow for flash photography; and for that reason, we shoot on camera’s with superb low-light performance and lenses with low apertures

3.Is there a style or quality difference among the photographers?

No. We take every measure to ensure consistent style and quality among our photographers. We have developed the unique style you see in our work over the years. Each shoot is reviewed to ensure our quality and style are consistent. All mistakes, no matter how minor, are scrutinized by the team. We trust that the quality and style of photography you receive will be consistent. However, we do tailor our shooting style and techniques to our client requests. For example, some clients may prefer a light and airy look while others may prefer dramatic lighting and shadows.

Post Production Questions

Do you touch up all the images on our image download?

Yes we do. Every image we deliver is post produced with our unique signature style of post-production. This involves color correction, exposure adjustment, selective black and white processing, clarity adjustments, tone-mapping, and other corrections. Many photographers will not post produce any images, or will only post produce “select” images from your wedding. This means that you may have pictures that are too dark, have strange skin tones or other common photography flaws.

What do you mean by “touching up” the photos?

“Touching up” in our studio is the same as our signature (standard) post-production. See the question below for clarification.

What is the difference between advanced and custom; and why are there additional costs for a custom retouch?

Advanced post-production includes touch-ups such as removal of blemishes, removal of bags under eyes, removal of fly-away hairs, etc. On the other hand, custom post production is anything that requires extensive, custom work in Photoshop such as removing entire objects from the scene, changing the size and shape of body parts or other objects in the scene, adding objects to a scene and other custom work. We charge hourly for the custom post-production as the time required ranges depending on the complexity of the project. Please contact our studio manager for a quote for custom post-production.

Wedding Day Questions

What happens if we go over the contracted amount of time?

We understand that not everything goes as planned during a wedding. We never pack up before the contracted time, and moreover, we’re not leaving on the dot when the contracted time is up. Instead, we will ask you at the end of your contracted time whether or not you would like to extend. If you would like us to stay, we will charge the rates specified in your contract rounded to the closest 30-minute increment.

Why do we need to charge for additional coverage?

We’ve dedicated the entire day to your wedding, so we won’t be racing off to catch other plans that evening. However, we need to charge for additional coverage primarily because there are costs of having the team stay for additional hours. The shooters and lighting assistants all require additional compensation. Furthermore, the additional photos taken will need to be post-produced which adds to our overall costs.

ALBUMS & PRINTS

How long does it take to get my prints?

Product creation times vary, however, print orders will generally be completed within 8 weeks after the product order is submitted.

How long does it take to get my album?

As with our other products, production times vary. However, you can typically expect to receive your album 8 weeks after placing the order. The process prior to placing the order varies in duration depending on how quickly you respond to the instructions for the album design as well as the number of changes you request after the initial designs. Some brides complete this within a month or two; others take over a year.

How many images do we get in our wedding day album?

Our signature Akshay Doorgah album contains up to 150 images. If you’d like to add more images, you are welcome to do so for a small fee per additional image.

Can I add more images to my album?

Extra images beyond what is included in your package can be added for an additional cost. Refer to our album designer for more information!

IMAGE DOWNLOAD QUESTIONS AND LEGAL QUESTIONS

What rights do I have to the digital prints?

You have the right to reprint images whenever you want. However, you may not sell your images for profit or publish your images without the written consent of Akshay Doorgah Photography.

Do you provide the RAW files from my engagement session and/or wedding day?

Each of our packages comes with a full resolution image download. However, we typically do not provide RAW (unprocessed) files from our shoots because we believe in delivering a finished product. In fact, we’re often shooting with the end (post-produced) product in mind. However, on occasion, we may provide RAW images along with our post-produced JPG’s for an additional fee and restrictions.

How many images do you deliver on the image download?

For a 3-hour engagement session we typically deliver 150-30 images and for a wedding , we typically deliver 60-80 images per hour of coverage. Keep in mind these numbers may increase or decrease depending on the flow of the day and the number of events/activities needing to be captured.

IMAGE BACKUP QUESTIONS

Do you back up our images? How can we ensure that our images won’t be lost?

We have never lost an image from a wedding due to the following backup workflow for each our events:
During the event, we shoot on two cards at the same time. This instantly creates a backup of every image in the camera. Afterward, we separate the primary cards from the backup cards, should anything happen to one set. We then back up the images to a local server set up in a RAID 1 configuration, as well as copy them to an offsite hard drive. At any given point before delivery of the images, there are two copies of the files in separate locations.

MEETING POLICY QUESTIONS

We’re very busy and won’t be able to meet. Are there any other options?

We would love to meet with you prior to our engagement shoot or wedding; however, if you’re too busy or too far away, we can handle everything remotely. Just let us know what information you need and we will do our best to accommodate your request. For example, if you would like to see more of our work, we can gladly show you complete events online. If you would like to talk about packages and get a sense of the photographer’s personality, telephone calls, and webcam appointments can be arranged.

Do you travel to meet clients?

Due to the limitations of our schedule, we currently do not travel to meet clients. If you would like to schedule a meeting, please contact our studio manager at +230 525 999 01

PAYMENT QUESTIONS

How do I reserve you for my date?

All dates are reserved once we receive your signed contract and deposit.

If we cancel the wedding, will we receive our retainer fee back?

Unfortunately no. Retainer fees are used to reserve your date. Once we’ve reserved your date, we do not accept new clients for your date.

If we change our wedding to a different date, will we be able to use our retainer fee towards a future date?

Generally no, but this is taken on a case by case basis. The reason for canceling and our availability is taken into account. Also, if rates change from your original date to your new date, the new rates will apply.